Standard & Enhanced Email How-To's

How to Configure your Email Client

There are many devices and software to handling email notifications and organization. We have created instructions for the most commonly used applications and devices in this how-to section.

DNS/Email Customizer

Here you can enter your current URL so that all of the records below can be copied and pasted.

Enter your Details

Please enter your full email address with the "@" symbol.
  Do not include "HTTP://", "HTTPS://", "www." or any other subdomains unless you are sure that DNS records require this prefix.

Mozilla Thunderbird Configuration

These are the instructions are specific to your the Thunderbird email client when using the "autoconfig or autodiscover" A records.

  1. Launch the Thunderbird Application
  2. Click on Tools -> Account Settings -> Account Actions -> Add Mail Account
  3. Enter the user's full name, e-mail address, and password
  4. Click on Continue Thunderbird will automatically find the proper server names
  5. Click on Create Account

Important Note:
Thunderbird will automatically setup the accounts as IMAP. If you desire POP3, you will have to setup the account manually. IMAP is recommended, as it´s a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.

Outlook 2013/2010 Configuration

These are the instructions are specific to your the Outlook 2013/2010 email client when using the "autoconfig or autodiscover" A records.

  1. Click on the File menu and it shall show you the Info tab
  2. Click on Add Account
  3. Type in your full name, e-mail address and password and click on Next
  4. Click on Allow when asked about autodiscover.xml
  5. Click on Finish

Important Note:
Thunderbird will automatically setup the accounts as IMAP. If you desire POP3, you will have to setup the account manually. IMAP is recommended, as it´s a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.

Outlook 2007 Configuration

These are the instructions are specific to your the Outlook 2007 email client when using the "autoconfig or autodiscover" A records.

  1. Go to Tools -> Account Settings and click on New
  2. Select Microsoft Exchange, POP3, IMAP, or HTTP and click Next
  3. Enter the user's full name, e-mail address, and password then click on Next
  4. Allow autodiscover.emailarray.com/AutoDiscover/AutoDiscover.xml to configure the client
  5. Click Finish

Important Note:
Thunderbird will automatically setup the accounts as IMAP. If you desire POP3, you will have to setup the account manually. IMAP is recommended, as it´s a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.

IMAP on Android Device

These are the instructions are specific to standard Android email client. These instructions will only apply when using the "autoconfig or autodiscover" A records.

IMAP account on Android's native mail app:

  1. Enter the device's Menu -> Settings -> Accounts -> Add account -> Email
  2. Enter your full e-mail address and password
  3. Select if you want to send e-mails using this account by default
  4. Click on Next
  5. Click Manual setup
  6. In account type, choose IMAP account
  7. Android will automatically use imap.yourdomain.com and smtp.yourdomain.com as hosts
  8. Username field has to be changed to your FULL e-mail address
  9. Continue through the rest of the wizard Click with your personal preferences
  10. Click on OK to finalize the procedure

Remember that, if you have an Enhanced account, you can use ActiveSync, to not only sync e-mails, but also contacts and events.

Important Note:
Thunderbird will automatically setup the accounts as IMAP. If you desire POP3, you will have to setup the account manually. IMAP is recommended, as it´s a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.

IMAP on IOS Device

These are the instructions are specific to standard IOS email client. These instructions will only apply when using the "autoconfig or autodiscover" A records.

  1. To add an Exchange account to your iOS device, tap Settings -> Mail, Contacts, Calendars -> Add Account -> Microsoft Exchange
  2. Fill out the fields as follows:
    E-mail: Your full e-mail address
    Domain: Leave empty
    Username: Your full e-mail address
    Password: Your password
    Description: Account Description
  3. Tap Next
  4. Choose which type or types of data you would like to synchronize: Mail, Contacts, and Calendars.

Remember that, if you have an Enhanced account, you can use ActiveSync, to not only sync e-mails, but also contacts and events.

Note that by default, only three days' worth of email is synchronized. To synchronize more, go into Settings, then Mail, Contacts, Calendars, select your Exchange account, and tap on Mail days to sync (server is limited to 30 days at the most, for more than that you need to use search).

Note that after configuring an Exchange ActiveSync account, all existing contact and calendar information on the iOS device is overwritten. Additionally, iTunes no longer syncs contacts and calendars with your desktop computer.

ActiveSync Configuration

ActiveSync only applies to Enhanced Email Services. ActiveSync Webmail pushes collaboration even further by allowing better integration of your team's working data. Features available:

  • Synchronize your mobile devices
  • Work on online documents ( text, spreadsheets, etc ) directly from your computer
  • Synchronize your desktop applications ( Outlook, Thunderbird, Apple Mail, iCal, etc )
  • Maintain a web-drive, accessible as a local drive in Windows or other OS's
  • Share files with your colleagues or other


To setup ActiveSync:

  1. Open the Mail application
  2. Enter your email address and password
  3. Click Next
  4. Click Exchange Account
  5. Domain: Leave Empty
  6. Enter your Password

Note: Configuring "Autodiscover & Autoconfig" will simplify the configuration of your mobile device

IMPORTANT NOTE:
In order for ActiveSync to work, you need to add an additional CNAME Record.

CNAME Record Forwards To
webmail.yourdomain.com webredirect.emailarray.com

Manual IMAP Configuration

In some circumstances, it may be required to manually set up your email client. An example of an email client that would require manual setup would be Windows Live Mail.

Note that IMAP is recommended rather than POP, as it´s a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.

Below is an example of the setting that would be required:

Incoming Server None TLS SSL
imap.yourdomain.com (or) imap.emailarray.com 143 143 993
pop.yourdomain.com (or) pop.emailarray.com 110 110 995
Incoming Server None TLS SSL
smtp.yourdomain.com (or) smtp.emailarray.com 25 587 465
User Credentials Details
Require Authentication: Yes for Incoming and Outgoing
Username (Email): yourdomain.com
Password: User Password

Remember to always mark the option to "Require authentication" (sometimes referred to as "My server requires SMTP authentication").